Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Website and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Website. By using the Website, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Definitions and terms

Company (referred to as either 'the Company', 'We', 'Us' or 'Our'). NGEN energetske rešitve d.o.o., a company incorporated and existing under the laws of Slovenia, with its registered office at Moste 101, 4274 Žirovnica (Slovenia).

Cookies. Small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Device. Any device that can access the Website such as a computer, a cell phone or a digital tablet.

Personal Data. Any information that relates to an identified or identifiable individual.

Service Provider. Any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the use and the access to the Website, to provide the Website on behalf of the Company, to perform services related to the Website or to assist the Company in analysing how the Website is used.

Usage Data. Data collected automatically, either generated by the use of the Website or from the Website infrastructure itself (for example, the duration of a page visit).

Website. The NGEN website and its related pages, accessible from https://star.ngen-group.eu/

You. The individual accessing or using the Website, or the company, or other legal entity on behalf of which such individual is accessing or using the Website, as applicable.

2. Collecting and using your personal data

2.1 Types of Data Collected

Personal Data
While using Our Website, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Company name

In addition to the above, You may also provide Us with further information when filling out a contact form or applying for a job position advertised on the Website. This additional information may include details such as Your resume or CV, cover letter, employment history, professional qualifications, or any other data you choose to share as part of a job application or inquiry. We collect this information solely for the purposes of responding to your inquiries or assessing your suitability for employment opportunities and will handle it in accordance with applicable data protection regulations.

Usage Data
Usage Data is collected automatically when using the Website.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Website, We may collect certain information automatically, including, but not limited to, the type of device You use, Your Device’s unique ID, the IP address of Your Device, Your operating system, the type of Internet browser You use, unique Device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Website or when You access the Website by or through a Device.

Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Website. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Website. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be 'Persistent' or 'Session' Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies
  Type: Session Cookies
  Administered by: Us
  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
• Cookies Policy / Notice Acceptance Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

2.2 Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Website, including to monitor the usage of our Website.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Website users is among the assets transferred.
• For Job Applications: When You apply for a job with our company, we may collect and process Personal Data such as Your name, contact details, employment history, and any other information you provide as part of your application. This data will be used solely for the purpose of evaluating your application, communicating with You during the recruitment process, and fulfilling legal obligations related to employment.
• For Technical Support: If You contact our technical support team, we may collect Personal Data, including Your name, contact details, and any information You provide about the issue You are experiencing. This information will be used to resolve your technical issues, improve our services, and ensure a better user experience.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyse the use of our Website, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

2.3 Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Website, or We are legally obligated to retain this data for longer time periods.

2.4 Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

2.5 Disclosure of Your Personal Data

Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Website
• Protect the personal safety of Users of the Website or the public
• Protect against legal liability

2.6 Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

2.7 Technical Support Provided by Third Parties

We may utilize services provided by third parties to enhance user experience and facilitate customer support (the Third-Party Support). The Third-Party Support can be provided either by humans or automated tools, including artificial intelligence.

The Third-Party Support providers may collect, process, and store Personal Data that You provide during Your interactions. The processing of this data is governed by the General Data Protection Regulation (GDPR) and the following conditions apply:

Data Collection: The information collected through the Third-Party Support may include, but is not limited to, your name, email address, chat history, and any other Personal Data you choose to provide. This data is necessary to offer you personalized assistance and improve the services we offer.

Purpose of Processing: The data collected by the Third-Party Support may be used for customer support, responding to inquiries, improving our services, and for other purposes specified in this Privacy Policy. The Third-Party may also process Your data to enhance the functionality and performance of the service.

Legal Basis for Processing: The legal basis for the processing of Your Personal Data by the Third-Party Support is either your consent, which you provide by interacting with the Third-Party Support, or our legitimate interest in providing efficient customer service and improving our offerings.

Data Sharing and Transfer: The data processed and stored by the Third-Party Support provider may be transferred to, and stored in, countries outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data.

Third-Party Accountability: The Third-Party Support providers are data processors under GDPR, and they are contractually obligated to process your data only in accordance with our instructions, to maintain confidentiality, and to implement adequate security measures to protect your data.

Data Retention: The data collected by the Third-Party Support may be retained for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You have the right to request the deletion of your data at any time, subject to legal or contractual obligations.

Your Rights: Under the GDPR, you have the right to access, rectify, or erase your Personal Data, restrict or object to its processing, and the right to data portability. If you wish to exercise any of these rights in relation to the data processed by the Third-Party Support, please contact us.

Withdrawal of Consent: If the processing of your data by the Third-Party Support is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.